Refund & Return Policy
Thank you for shopping with Snow Country Outerwear by NW Sales Connection. Should you have any questions or feedback, please contact us at nwsalesconnection@usa.net.
Returns:
Returns must be postmarked within 30 days of purchase. We do extend the return policy during the holiday season. From November 15 through December 15, the return policy is extended to 1/15.
To be eligible for a return, your item must be unworn and in its original packaging or with tags attached.
All swimwear must have the hygienic liners still in place.
The customer is responsible for all return shipping costs.
Our return portal can be found here: https://www.snowcountryouterwear.com/a/returns
Please read more about our return policy and how you can return your item in the return portal.
All returned items should be shipped to:
NW Sales Connection, INC
520 Zimmer Road
Indian Land, SC 29707
We reserve the right to deny any return if it does not meet our requirements. We are not responsible for lost return shipments, so we recommend using a trackable shipping mode.
Refunds:
Once we receive your item, please allow 1-2 business days from the date that we receive the return for the refund to be fully processed. We try to process most returns upon receipt, but it does take a few days for the credit to show up on your credit card statement.
We will initiate a refund to your credit card (or original payment method) for the price of the item. Please be advised that some financial institutions may take longer to process your refund.
Wrong, Damaged, or Defective Items:
If you receive the wrong item, your item arrives damaged, or is defective due to craftsmanship, please email the photos along with your name and confirmation number to nwsalesconnection@usa.net.
Shipping:
Customers are responsible for the shipping costs of returning an item. If you paid for shipping when the item was purchased, those costs are nonrefundable.
