At Snow Country Outerwear, we want you to be completely satisfied with your purchase. If for any reason you are not, our return policy ensures a smooth process for your returns. Please carefully read the following guidelines to understand how our return policy works:
1. Return Eligibility:
- To be eligible for a return, the item must be postmarked within 30 days from the date of purchase. From 11/15-12-15, we extend holiday returns to 1/15.
- Items must be returned in new and unused condition, with all original tags and packaging.
2. USA Return Process:
- For returns within the US, You have two options for initiating a return:
- Visit our returns portal at www.snowcountryouterwear.com/a/returns to access a convenient flat-rate USPS label. This label can be used to ship your item back to us, and the cost of the label will be deducted from your refund.
- Alternatively, you can choose to ship the item back to us using your preferred carrier. In this case, you will be responsible for the return shipping costs.
3. Refund Processing:
- Refunds will be processed within 1-2 business days from the time we receive your returned item.
- Please note that some financial institutions might take longer to reflect the refund in your account.
4. Condition of Returns:
- Items must be returned in new and unused condition. We reserve the right to deny returns if items show signs of use or damage.
5. International Returns:
- Our flat-rate USPS labels are only applicable for returns within the United States. International customers must arrange and cover the cost of return shipping themselves. International orders must be returned back to the address below and must include a copy of the original invoice:
- Snow Country Outerwear, 520 Zimmer Road, Fort Mill, SC 29707 USA
- Canadian orders may be returned to our Returns Center in Canada:
No3rd - Ezi - Nw sales connection
10001 Boulevard Ray-Lawson
Anjou QC H1J 1L6
6. Lost Return Shipments:
- We recommend using a trackable shipping method for returning items. Snow Country Outerwear is not responsible for lost return shipments.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue in the best possible way.
8. Contact Us:
- If you have any questions or concerns regarding our return policy, please reach out to our customer support team in the live chat.