Refund Policy

Refund & Return Policy

Thank you for shopping with Snow Country Outerwear by NW Sales Connection. Should you have any questions or feedback, please contact us at (704)804-3170 or nwsalesconnection@usa.net.

Returns:

Returns must be postmarked within 30 days of purchase.

To be eligible for a return, your item must be unworn and in its original packaging or with tags.

All swimwear must have the hygienic liners still in place. Please note that all final sale items cannot be returned or exchanged.

All returned items should be shipped to:

NW Sales Connection, INC

520 Zimmer Road

Indian Land, SC 29707

We reserve the right to deny any return if it does not meet our requirements. We are not responsible for lost return shipments.

Refunds:

Once we receive your item, please allow 7-10 business days from the date that we receive the return for the refund to be fully processed.

If your return is approved, we will initiate a refund to your credit card (or original payment method) for the price of the item. Please be advised that some financial institutions may take longer to process your refund.

Wrong, Damaged, or Defective Items:

If you receive the wrong item, your item arrives damaged, or is defective due to craftsmanship, please call us at (704)804-3170 or take photos of the item and email the photos along with your name and confirmation number to nwsalesconnection@usa.net.

Shipping:

Customers are responsible for the shipping costs of returning an item. Shipping costs are nonrefundable.

The cost of shipping will be deducted from your refund.

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