At Snow Country Outerwear, we want you to be completely satisfied with your purchase. If for any reason you are not, our return policy ensures a smooth process for your returns. Please carefully read the following guidelines to understand how our return policy works:
1. Return Eligibility:
- To be eligible for a return, the item must be postmarked within 30 days from the date of purchase.
- Items must be returned in new and unused condition, with all original tags and packaging.
2. Return Process:
- You have two options for initiating a return:
- Visit our returns portal at www.snowcountryouterwear.com/a/returns to access a convenient flat-rate USPS label. This label can be used to ship your item back to us, and the cost of the label will be deducted from your refund.
- Alternatively, you can choose to ship the item back to us using your preferred carrier. In this case, you will be responsible for the return shipping costs.
3. Refund Processing:
- Refunds will be processed within 1-2 business days from the time we receive your returned item.
- Please note that some financial institutions might take longer to reflect the refund in your account.
4. Condition of Returns:
- Items must be returned in new and unused condition. We reserve the right to deny returns if items show signs of use or damage.
5. International Returns:
- Our flat-rate USPS labels are only applicable for returns within the United States. International customers must arrange and cover the cost of return shipping themselves.
6. Lost Return Shipments:
- We recommend using a trackable shipping method for returning items. Snow Country Outerwear is not responsible for lost return shipments.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue in the best possible way.
8. Contact Us:
- If you have any questions or concerns regarding our return policy, please reach out to our customer support team in the live chat.
