At Snow Country Outerwear, we want you to be completely satisfied with your purchase. If for any reason you are not, our return policy ensures a smooth process for your returns. Please carefully read the following guidelines to understand how our return policy works:
For USA returns, to start a return, please visit our return portal here
1. About Redo (US customers only)
-
For US customers only, a purchase of the $3.98 Free Returns Coverage allows you to receive a paid return or exchange label for any eligible item in that order! If you did not purchase Redo coverage, please continue through the return portal to submit your return or exchange request. You will be prompted to purchase your return label inside of our return portal. This amount will be deducted from your return value. The price of this label is variable and is simply the best available rate, it depends on the weight of your return.
- Please read the exchange process below to better understand how our exchanges work.
2. Return Eligibility:
- To be eligible for a return, the item must be postmarked within 30 days from the date of purchase. From 11/15-12-15, we extend holiday returns to 1/15.
- Items must be returned in new and unused condition, with all original tags and packaging.
- Original shipping fees are not refundable.
- We allow an extra week for transit, for international returns. (see international return instructions below)
3. USA Return Process:
- For returns within the US, You have two options for initiating a return:
- Visit our returns portal here to receive/purchase your return label. This label can be used to ship your item back to us, and the cost of the label will be deducted from your refund. You will also have the option to exchange your item for a different size.
- Alternatively, you can choose to ship the item back to us using your preferred carrier. In this case, you will be responsible for the return shipping costs. Pleae include a copy of the invoice.
4. Exchange Process: (USA customers only)
- We offer two types of exchanges: Standard and Instant exchanges.
- Standard exchanges process once we receive the item back in our warehouse and require no credit card information.
- Instant exchanges will require you to put your credit card information in, but will process immediately and ship the same or following business day. You MUST ship your item back to us within 2 weeks of creating this exchange, otherwise your card will be charged for the full price of the item. This allows us to get you your exchanges much faster, since we can ship you your item before you even send it back to us. The item does not need to arrive in the 2 week period, it just needs be shipped within 2 weeks.
- While we offer the ability to exchange for a different size/color of an item, we also offer the ability to exchange for any other item in our store. If there is a discrepancy in price you will either be refunded the difference or sent an invoice for the difference.
5. Refund Processing:
- Refunds will be processed within 1-2 business days from the time we receive your returned item.
- Please note that some financial institutions might take longer to reflect the refund in your account.
6. Condition of Returns:
- Items must be returned in new and unused condition, with hang tags attached. We reserve the right to deny returns if items show signs of use or damage.
7. International Returns:
-
International returns (EXCEPT CANADA) must return items back to us, using the carrier of your choice. The customer is responsible for all return costs.
-
International Returns (EXCEPT CANADA) must ship their return to: Snow Country Outerwear, 520 Zimmer Road, Fort Mill, SC 29707 USA
-
Canadian Returns must be shipped to our returns center in canada, using the carrier of your choice. The customer is responsible for all return costs. Please ship to : No3rd - Ezi - Nw sales connection,10001 Boulevard Ray-Lawson, Anjou QC H1J 1L6 CANADA
- A copy of the invoice must be inside the return box. Please write your order number on the outside of the box.
- We are unable to offer exchanges for international customers. International customers need to return their order to our USA location and re-purchase the correct items.
8. Lost Return Shipments:
- We recommend using a trackable shipping method for returning items. Snow Country Outerwear is not responsible for lost return shipments.
9. Damaged or Defective Items:
- If you receive a damaged or defective item, please submit your return through the return portal where you will be prompted to upload an image. If approved Snow Country Outerwear will cover the cost of your return shipping.
10. Contact Us:
- If you have any questions or concerns regarding our return policy, please reach out to our customer support team in the live chat.
