At Snow Country Outerwear, we strive to provide fast and reliable shipping for all your orders. Please review our shipping policy to understand the details and options available for your delivery.

1. Processing Time: We make every effort to ship orders as quickly as possible. If your order is received by 2 pm EST on a business day, we will attempt to process and ship it on the same day. Orders received after 2 pm EST or on weekends and holidays will be processed and shipped on the next business day.

2. Shipping Options and Timeframes: We offer the following shipping options for orders within the US mainland:

   a) Economy Shipping ($4.95): Delivery time: 4-6 business days.

   b) Standard Express: Delivery time: 3 business days. Price: Calculated based on the weight of the items in your order.

   c) Express: Delivery time: 2 business days. Price: Calculated based on the weight of the items in your order.

3. Shipping Rates and Times for Alaska, Hawaii, and outer Islands will be calculated at the checkout process. Please note that these rates and times may differ from the US mainland shipping options.

4. Worldwide International orders: We offer DHL Express shipping to most countries in the world. Your shipping price will be calculated at checkout and this now breaks down and includes ALL taxes, duty and fees. Your package should arrive within 3-7 days.

5. Courier-Related Delays: While we strive to ensure timely delivery, please understand that we are not liable for any shipping delays caused by the courier. We will work closely with the shipping provider to resolve any issues, but we appreciate your understanding in such circumstances.

6. Tracking Information: Once your order is shipped, you will receive an email notification with your tracking information. This will allow you to monitor the progress of your package as it makes its way to you.

7. Customer Support: If you have any issues, concerns, or questions regarding your order or the shipping process, we are here to help. You can reach us through the live chat feature on our website or by emailing us at nwsalesconnection@usa.net. Our dedicated customer support team will be happy to assist you.                                                                         

8.  Please note that this shipping policy applies to orders placed on our website. For any orders placed through other channels or retailers, their respective shipping policies may apply.

Thank you for choosing Snow Country Outerwear. We appreciate your business and strive to provide you with an excellent shopping experience.

At Snow Country Outerwear, we want you to be completely satisfied with your purchase. If for any reason you are not, our return policy ensures a smooth process for your returns. Please carefully read the following guidelines to understand how our return policy works:

1. Return Eligibility:

• To be eligible for a return, the item must be postmarked within 30 days from the date of purchase. From 11/15-12-15, we extend holiday returns to 1/15. 
• Items must be returned in new and unused condition, with all original tags and packaging.
• Original shipping fees are not refundable. 

2. USA Return Process:

• For returns within the US, You have two options for initiating a return:
  • Visit our returns portal at www.snowcountryouterwear.com/a/returns to access a convenient flat-rate USPS label. This label can be used to ship your item back to us, and the cost of the label will be deducted from your refund. You will also have the option to exchange your item for a different size. 
  • Alternatively, you can choose to ship the item back to us using your preferred carrier. In this case, you will be responsible for the return shipping costs.

3. Refund Processing:

• Refunds will be processed within 1-2 business days from the time we receive your returned item.
• Please note that some financial institutions might take longer to reflect the refund in your account.

4. Condition of Returns:

• Items must be returned in new and unused condition. We reserve the right to deny returns if items show signs of use or damage.

5. International Returns:

• Our flat-rate USPS labels are only applicable for returns within the United States. International customers must arrange and cover the cost of return shipping themselves. International orders must be returned back to the address below and must include a copy of the original invoice:
• Snow Country Outerwear, 520 Zimmer Road, Fort Mill, SC 29707 USA
• Canadian orders may be returned to our Returns Center in Canada: 
• No3rd - Ezi - Nw sales connection
  10001 Boulevard Ray-Lawson
  Anjou QC H1J 1L6
  CANADA

6. Lost Return Shipments:

• We recommend using a trackable shipping method for returning items. Snow Country Outerwear is not responsible for lost return shipments.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue in the best possible way.

8. Contact Us:

• If you have any questions or concerns regarding our return policy, please reach out to our customer support team in the live chat.