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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return or exchange?

  • For US customers, enter your order number (order number starts wth SP and has 6 numerical digits) and email address in the fields above and click Start. For international customers (except Canada) , please ship your item back to our warehouse, at SCO 520 Zimmer Road, Fort Mill, SC 29707, USA.
  • For Canadian returns, please ship to our Canadian returns center: No3rd - Ezi - Nw sales connection 10001 Boulevard Ray-Lawson Anjou QC H1J 1L6 CANADA (we are unable to do exchanges for Canada sales)
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • If you are a Canadian customer please use the Canadian returns center address above. Shipping back to the US will be more expensive.

Are there any charges for return?

  • You are responsible for the charges of the return shipping. Original shipping fees are not refundable. 
  • For USA returns, we offer a $12.00 USPS flat rate return label via the return portal that will be ready to print and ship back to us-- please note, if you are returning more than 3 items, you may not be able to use this feature because this is a flat rate label. We recommend if you are returning more than 3 items you follow the steps below to return your item with your own shipping label.
  • Once a return label is generated, the item must be shipped within 14 days. After 2 weeks, the label is automatically cancelled and you must return your item via your own choice of carrier. Original shipping fees are not refundable. 
  • If you do not want a Prepaid label, you also can send your return back manually to Snow Country Outerwear, 520 Zimmer Rd, Fort Mill, SC, 29707 via the carrier of your choosing. You do not need an RA number if you choose this option. Just include a copy of the invoice. Please do not opt to get a prepaid label, if you choose to use your own carrier for the return.
  • For all International returns except Canada, you will need to pay for your own postage and return the package to: Snow Country Outerwear, 520 Zimmer Road, fort Mill, SC, 29707, USA. For returns coming from Canada, you will need to pay for postage, and you can ship your package to: No3rd - Ezi - Nw sales connection 10001 Boulevard Ray-Lawson Anjou QC H1J 1L6 CANADA
  • We reserve the right to deny any return that does meet the requirements outlined in our return policy. Please do not return items that are obviously worn or odorous. 

    What items are returnable?

    • All items must be in original condition
    • For clothing we ask it be unwashed/unworn and in the original packaging and hangtags attached.
    •  A 20-30% resotcking fee will be charged for any items that have odors or pet hair on them. 
    • Swimwear must have the hygienic liners still in place and hang tags attached.
    • You can return your items within 30 days of receipt of your shipment. We have an extended return policy from 11/15-12/15. Holiday returns must be delivered to us by 1/15.

    How soon will I get my refund?

    • Once your return is received, we will send you an email to notify you that we have received your returned item.
    • When you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 2-4 business days.


Do we offer exchanges?

  • Yes, we do offer exchanges for different sizes or colors of the same product. In the return portal, just select Exchange instead of Refund and it will prompt you to select the item you want to exchange for. **We cannot offer exchanges to Canadian customers as of right now 
  • Please note, the exchange item will not be shipped out to you until we receive your parcel. You will not be charged for a return label.
  • We cannot guarentee the item you are attempting to exchange for will still be in stock by the time it is set to go out, if this occurs we will get in touch with you to discuss other options-- and if we cannot contact you then we will process a full refund.
  • We will attempt to reserve your item for 7 days, but if we do not see that you have shipped your exchange out within seven days, then we will release the item back into inventory. This does not mean we will not process your exchange, it just means we cannot guarentee the inventory will be available.